Politique d’expédition

Processing Time

All orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.

Shipping Time

Our standard delivery time is  3-9 business days, depending on your location and the product ordered.
Shipping times may vary slightly due to factors such as supplier location, customs clearance, or high seasonal demand.

Shipping Fees

Shipping is calculated at checkout and depends on your destination and the weight or size of the items ordered. We occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to follow your order through our shipping partners.

Delays

While we strive to deliver your order as quickly as possible, delays can sometimes occur due to unforeseen circumstances (for example customs checks or local delivery issues). We appreciate your understanding and patience.

Wrong Address Disclaimer

Please make sure that your shipping address is entered correctly at checkout. We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@ZELURE.be so that we can help resolve the issue as quickly as possible.

International Shipping

We currently ship to most countries in Europe. If your country is not listed at checkout, please contact us before placing your order.

Contact Us

For any questions about your order or shipping status, please reach out to us at support@ZELURE.be